Are you seeking a professional and dynamic work environment that values collaboration and encourages individual growth?  

Join our team of talented and passionate individuals who embody a youthful spirit and a commitment to excellence. Apply now and unlock your potential with us! 

POSITION: Accounting Service Team Lead

WHO WE ARE: 

Innovature BPO is a Vietnamese company with more than 10 years of experience in providing outsourcing solutions to clients worldwide. Our services support from call center, 24/7 bi-lingual customer care services, digital marketing to bookkeeping and data analytics services. We offer full time remote resources who are able to deliver the standard that meet global manpower requirement and utilize our business analytics, SLA and other performance metrics to help our clients boost productivity. Our mission is to enable clients to become high-performance businesses and create long-term partnership. Our vision is to connect Vietnamese talents to global labor market demands.

In 2021, Innovature BPO was proudly recognized the “HR Asia Award, one of the best places to work for in Asia”. In 2024, Innovature BPO was again proudly recognized as a Great Place to Work, reflecting our commitment to creating a positive and supportive work environment. We have officially earned this certification, with an impressive 92% of our employees agreeing that Innovature BPO is a great place to work, compared to the 59% average at typical companies. This remarkable statistic underscores the unique and positive culture we’ve cultivated. We’re committed to continuously improving our workplace, empowering our employees, and building an even brighter future together. 

For more information about us, please access https://innovatureinc.com  

WHAT YOU WILL BE DOING: 

We are looking for a Operations Lead with excellent communication and team management skills to join our accounting service team. 

• Conduct weekly team meeting and Team Lead meeting to report overall team performance; 

• Support Line Manager to oversee day-to-day operation; 

• Prepare the latest 8-week trail analysis on weekly hours each team member spent on each task (Team Efficiency report). 

• Periodically (monthly or quarterly) identify team members with available bandwidth in order for new tasks can be assigned; 

• Quarterly review and prepare summary of team’s performance and submit to Management team. Assist Line Manager in preparing presentation slides; 

• Monitor closely and make sure the issues tracking list is continuously updated. Weekly report to Line Manager if there are issues caused by the team. 

• Collaborate with Line Manager if help is needed with delegating new tasks or trainings to all team members; 

• Assist Line Manager in managing all team members’ performance and non-performance issues and involve HR or BOD when needed. 

• Coordinate with the Team Lead, create and send weekly report when Team Lead is out of office and collect any issues from tasks and update issue tracking list; 

• Coordinate with Supervisor and HR to take care newcomers, guide them and make them follow company’s policy and team’s working style; 

• Collaborate with Line Manager or alone to provide immediate solution and action to solve any issue (if possible) when it happens especially at nightshift; 

• Monitor nightshift performance of sleeping discipline to make sure all team members take turns to break, follow break time policy and alert Manager if red flag issues as well propose the solution accordingly.  

We are still open for candidates who has an expertise in accounting. This position will involve more accounting responsibilities with higher benefits: 

• Payment application/reconciliation, payment receiving and recording; 

• Customer billing, auditing, researching, and collection activities; 

• Resolving 1st Level Support Issues AR 

• Classifying AP requests & distributing 

• Handling Tier 1 Vendor Support 

• Benefit Audits 

• Other accounting tasks required by the clients 

WHAT WE ARE LOOKING FOR: 

Qualifications 

Must have: 

• Bachelor‘s Degree in any field related to Ecomomic/ Management. 

• A minimum of 5+ years of experience or 2+ years of similar position. 

• A minimum of 2+ years managing a team.  

• Fluency in English communication (all four skills) 

Nice to have: 

• Bachelor‘s Degree in Accounting/Auditing/Finance or equivalent. 

• Experience in an BPO company 

• Microsoft Excel proficiency to include pivot tables, look-up formulas, charts, data breakdown, summary, analysis. 

Work Behavior 

• Strong time management skills and high attention to detail. 

• Team management skills 

• Ability to analyze company procedures to make improvement, optimization and contributing recommendations regarding automation of the process. 

• Exceptional time management, communication, and problem-solving skills 

• Be responsible, ethical and willing to learn.