WHO WE ARE:

Innovature BPO is a Vietnamese company with more than 10 years of experience in providing outsourcing solutions to clients worldwide. Our services support from call center, 24/7 bi-lingual customer care services, digital marketing to bookkeeping and data analytics services. We offer full time remote resources who are able to deliver the standard that meet global manpower requirement and utilize our business analytics, SLA and other performance metrics to help our clients boost productivity. Our mission is to enable clients to become high-performance businesses and create long-term partnership. Our vision is to connect Vietnamese talents to global labor market demands.

In 2021, Innovature BPO was proudly recognized the “HR Asia Award, one of the best places to work for in Asia”. In 2024, Innovature BPO was again proudly recognized as a Great Place to Work, reflecting our commitment to creating a positive and supportive work environment. We have officially earned this certification, with an impressive 92% of our employees agreeing that Innovature BPO is a great place to work, compared to the 59% average at typical companies. This remarkable statistic underscores the unique and positive culture we’ve cultivated. We’re committed to continuously improving our workplace, empowering our employees, and building an even brighter future together.

For more information about us, please access https://innovatureinc.com

Position Overview

The Accounting Service Manager is responsible for leading Accounting BPO and Staffing engagements, ensuring exceptional client satisfaction, service quality, and team performance. Acting as the primary liaison between clients and delivery teams, this role focuses on building long-term client partnerships, managing service delivery, developing high-performing teams, and driving operational excellence.

While a solid accounting background is required, the primary focus of this position is client relationship management, people leadership, and service management rather than hands-on accounting execution.

WHAT YOU WILL BE DOING

Client Relationship Management

• Serve as the primary point of contact for assigned clients and maintain strong, longterm business relationships.
• Understand client needs, expectations, and business objectives to ensure service delivery aligns with agreed outcomes.
• Lead regular client meetings, business reviews, and performance discussions.
• Monitor client satisfaction and proactively address concerns, risks, or service gaps.
• Manage client escalations and ensure timely resolution.
• Drive client retention, contract renewals, and long-term account growth.
• Identify opportunities to expand services and strengthen client partnerships.

Service Delivery Management

• Oversee the successful delivery of Accounting BPO and Staffing services across multiple client engagements.
• Ensure services are delivered in accordance with agreed SLAs, KPIs, quality standards, and client expectations.
• Monitor project performance, resource allocation, and service quality.
• Collaborate with internal teams to ensure smooth onboarding, transition, and ongoing service delivery.
• Provide guidance on accounting-related matters when required and support the resolution of complex issues.

Team Leadership & People Management

• Lead, coach, and develop project teams to achieve service excellence and client satisfaction.
• Manage staffing plans, team utilization, and resource allocation across client portfolios.
• Conduct performance reviews, provide feedback, and support employee development plans.
• Foster a collaborative, accountable, and customer-focused culture.
• Support recruitment, onboarding, and retention initiatives to build a strong and scalable team.

Operational Excellence

• Monitor service performance metrics and implement improvement initiatives.
• Drive process optimization, standardization, and operational efficiency across engagements.
• Ensure compliance with internal policies, procedures, and client requirements.
• Prepare and present client and operational performance reports to management.

Additional Responsibilities

• Support strategic initiatives related to business growth and service enhancement.
• Participate in client onboarding, solution discussions, and operational planning activities.
• Perform other duties as assigned by Management.

WHAT WE ARE LOOKING FOR

Must Have

• Bachelor‘s degree in Accounting, Finance, Business Administration, or a related field.
• Minimum 10 years of accounting experience.
• At least 3 years of experience in a managerial or client-facing leadership role.
• Proven experience managing teams of at least 5–10 employees.• Strong English communication skills with the ability to work directly with international clients.
• Experience in Accounting BPO, Outsourcing, Shared Services, Staffing, or Professional Services environments.
• Experience managing client relationships and service delivery engagements.
• Strong stakeholder management, communication, and problem-solving skills.

Nice to Have

• CPA, ACCA, CMA, CA, or equivalent professional certification.
• Experience working with clients in the US, Australia, Singapore, or other international markets.
• Experience managing multiple client accounts simultaneously.
• Familiarity with accounting platforms such as QuickBooks, Xero, NetSuite, SAP, or Microsoft Dynamics.
• Experience in process improvement, automation, or operational transformation initiatives.

WHAT WE OFFER: We treat people fairly and with dignity, keeping a healthy perspective about life and work and fostering a positive and enjoyable work environment with appealing benefits as below:

• A competitive monthly salary
• 13th month Tet bonus & bi-annual performance bonus
• 12 Annual Leaves + 2 Sick Leaves + 1 birthday leave
• Annual salary review
• Attractive employee awards: Employee of Year, Semi-Annual outstanding employee
• Social insurance and healthcare insurance upon Vietnam Labor Code
• PTI insurance package, and annual health check
• An open culture that spurs creativity, innovation, and inclusivity
• Diverse activities to foster relationships, including company trips, year-end party, employees’ birthdays
• An open-space office, a cafeteria, and a range of modern equipment
• Other allowances from referrals and special occasions (weddings, seniority, and new-born baby)

WORK LOCATION: Onsite at The District Building, 159C De Tham, Cau Ong Lanh Ward, HCMC

WORKING HOURS: 9AM - 6PM (Mon - Fri).