Are you seeking a professional and dynamic work environment that values collaboration and encourages individual growth?

Join our team of talented and passionate individuals who embody a youthful spirit and a commitment to excellence. Apply now and unlock your potential with us!

POSITION: Creative Services Leader

WHO WE ARE:

Innovature BPO is a Vietnamese company with more than 10 years of experience in providing outsourcing solutions to clients worldwide. Our services support from call center, 24/7 bi-lingual customer care services, digital marketing to bookkeeping and data analytics services. We offer full time remote resources who are able to deliver the standard that meet global manpower requirement and utilize our business analytics, SLA and other performance metrics to help our clients boost productivity. Our mission is to enable clients to become high-performance businesses and create long-term partnership. Our vision is to connect Vietnamese talents to global labor market demands.

In 2021, Innovature BPO was proudly recognized the “HR Asia Award, one of the best places to work for in Asia”. In 2024, Innovature BPO was again proudly recognized as a Great Place to Work, reflecting our commitment to creating a positive and supportive work environment. We have officially earned this certification, with an impressive 92% of our employees agreeing that Innovature BPO is a great place to work, compared to the 59% average at typical companies. This remarkable statistic underscores the unique and positive culture we’ve cultivated. We’re committed to continuously improving our workplace, empowering our employees, and building an even brighter future together. For more information about us, please access https://innovatureinc.com 

Job Summary

We are looking for a Creative Services Leader to manage and scale multiple marketing and creative service projects within a BPO environment.

This role is responsible for team performance, service quality, and client satisfaction, while also acting as a strategic advisor to clients. You will lead a team of executives across Graphic Design, Social Content, and Paid Media, ensuring high-quality delivery and positioning the company as a trusted, expert partner.

Key Responsibilities

1. Delivery Coordination & Project Oversight

• Support end-to-end delivery across multiple client projects
• Ensure deliverables are completed on time and meet quality expectations
• Oversee assigned accounts and coordinate with team members to maintain smooth execu-tion

2. Team Leadership & Performance Support

• Lead and manage a team of executives across Graphic Design, Social Content, and Paid Media — setting clear direction, reviewing output quality, and ensuring delivery standards are met
• Set KPIs, monitor performance, and provide structured feedback and coaching to support each team member’s growth
• Provide regular feedback and coaching to improve performance
• Ensure team follows established SOPs and quality standards

3. Client Communication & Relationship Management

• Act as a key contact point for assigned clients
• Maintain clear and proactive communication to ensure alignment
• Support regular meetings, reporting, and performance updates
• Assist in handling issues and managing client expectations

4. Strategy Support & Execution Alignment

• Understand client objectives and support in translating them into actionable plans
• Contribute ideas and recommendations across content, creative, and paid media
• Identify areas for improvement and suggest optimization opportunities

5. Performance Monitoring & Reporting

• Track team output and campaign performance metrics (CTR, CPC, engagement, etc.)
• Prepare reports with key insights and suggested actions
• Support ongoing optimization based on data and results

6. Training & Team Development

• Support onboarding and training of new team members
• Identify skill gaps and recommend development opportunities
• Encourage continuous learning within the team

7. Process Improvement & Quality Control

• Follow and contribute to improving workflows and SOPs
• Support initiatives to enhance efficiency and service quality
• Ensure consistency across deliverables

8. Hiring & Operational Support

• Participate in recruitment activities when needed
• Support team expansion and basic operational tasks

REQUIREMENTS:

• 3–5 years of experience in digital marketing, creative services, or a related field
• Minimum 1–2 years in a team lead, account manager, or supervisory capacity
• Sufficient domain knowledge across design, content, and paid media to review output quality, give structured feedback, and communicate results with clients — hands-on exe-cution experience is not required
• Comfortable reading campaign performance data (CTR, CPC, ROAS, engagement) and translating results into clear client-facing updates
• Strong project management and coordination skills across multiple accounts and dead-lines
• Excellent English communication skills — written and verbal (client-facing)
• Experience working with international clients or on night shifts is a plus

WHAT WE OFFER: We treat people fairly and with dignity, keeping a healthy perspective about life and work and fostering a positive and enjoyable work environment with appealing benefits as below:

- A competitive monthly salary based on your ability

- 13th month Tet bonus & bi-annual performance bonus

- 12+ Annual leaves + 2 Sick leaves

- Annual salary review

- Attractive employee awards

- Social insurance and healthcare insurance upon Vietnam Labor Code

- PTI insurance package, and annual health check

- An English-speaking environment

- An open culture that spurs creativity, innovation, and inclusivity

- A variety of training courses for your career development

- Diverse activities to foster relationships, including company trips, year-end party, employees' birthdays

- An open-space office, a cafeteria, and a range of modern equipment

- Other allowances from referrals and special occasions (weddings, seniority, and new-born baby)

WORK LOCATION: The District Building, 159C De Tham, Cau Ong Lanh Ward, Ho Chi Minh City

WORKING HOURS: Mon – Fri, 8-hour shifts scheduled from 12:00 PM onwards