POSITION: Customer Service Agent
Are you seeking a professional and dynamic work environment that values collaboration and encourages individual growth?
Join our team of talented and passionate individuals who embody a youthful spirit and a commitment to excellence. Apply now and unlock your potential with us!
WHO WE ARE:
Innovature BPO is a Vietnamese company with more than 10 years of experience in providing outsourcing solutions to clients worldwide. Our services support from call center, 24/7 bi-lingual customer care services, digital marketing to bookkeeping and data analytics services. We offer full time remote resources who are able to deliver the standard that meet global manpower requirement and utilize our business analytics, SLA and other performance metrics to help our clients boost productivity. Our mission is to enable clients to become high-performance businesses and create long-term partnership. Our vision is to connect Vietnamese talents to global labor market demands.
In 2021, Innovature BPO was proudly recognized the “HR Asia Award, one of the best places to work for in Asia”. In 2024, Innovature BPO was again proudly recognized as a Great Place to Work, reflecting our commitment to creating a positive and supportive work environment. We have officially earned this certification, with an impressive 92% of our employees agreeing that Innovature BPO is a great place to work, compared to the 59% average at typical companies. This remarkable statistic underscores the unique and positive culture we’ve cultivated. We’re committed to continuously improving our workplace, empowering our employees, and building an even brighter future together.
For more information about us, please access https://innovatureinc.com
WHAT YOU WILL BE DOING:
Main Responsibilities:
• Answer Travel Agents' queries from the Travel Agent Support Salesforce queue promptly.
• Handling any queries agents have on the automated registration process.
• Access Ventrata to make any booking amendments.
• Verify information with the operations team when necessary.
• Escalate edge cases and flag any issues in the travel agent relationships to the supervisor.
• Collaborate with the finance team regarding any commission enquiries/profile updates.
• Ensure all necessary information is accurately entered/amended in the system upon updates.
• Utilize our systems for communication and information research: SF, Hubspot, Confluence page, Ventrata, Ops DB, and external websites.
• Working hour: 2pm - 11pm
WHAT WE ARE LOOKING FOR:
Qualifications:
• Good English speaking to communicate with client directly.
• Having 1–2 years of experience in customer service is a plus.
• Experience in tourism is a plus
• Good research skills, proactive.
WHAT WE OFFER: We treat people fairly and with dignity, keeping a healthy perspective about life and work and fostering a positive and enjoyable work environment with appealing benefits as below:
- A competitive monthly salary based on your ability
- 13th month Tet bonus & bi-annual performance bonus
- Annual salary review
- Attractive employee awards: Employee of Year, Semi-Annual outstanding employee
- Social insurance and healthcare insurance upon Vietnam Labor Code
- PTI insurance package, and annual health check
- Annual leave and 02 sick leave days per year
- An English-speaking environment
- An open culture that spurs creativity, innovation, and inclusivity
- A variety of training courses for your career development
- Diverse activities to foster relationships, including company trips, year-end party, employees‘ birthdays
- An open-space office, a cafeteria, and a range of modern equipment
- Other allowance from referrals and special occasions (weddings, seniority, and new-born baby)
WORK LOCATION: Onsite at The District Building, 159C De Tham, Cau Ong Lanh Ward, HCMC
WORKING HOURS: 2PM to 11PM
