WHO WE ARE:
Innovature BPO is a Vietnamese company with more than 10 years of experience in providing outsourcing solutions to clients worldwide. Our services support from call center, 24/7 bi-lingual customer care services, digital marketing to bookkeeping and data analytics services. We offer full time remote resources who are able to deliver the standard that meet global manpower requirement and utilize our business analytics, SLA and other performance metrics to help our clients boost productivity. Our mission is to enable clients to become high-performance businesses and create long-term partnership. Our vision is to connect Vietnamese talents to global labor market demands.
In 2021, Innovature BPO was proudly recognized the “HR Asia Award, one of the best places to work for in Asia”. In 2024, Innovature BPO was again proudly recognized as a Great Place to Work, reflecting our commitment to creating a positive and supportive work environment. We have officially earned this certification, with an impressive 92% of our employees agreeing that Innovature BPO is a great place to work, compared to the 59% average at typical companies. This remarkable statistic underscores the unique and positive culture we’ve cultivated. We’re committed to continuously improving our workplace, empowering our employees, and building an even brighter future together.
For more information about us, please access https://innovatureinc.com
About the Role: We are seeking one overseas representative to handle client calls and support admin tasks during non-call time. As a wholesaler, call volume is low. All training will be provided. Furniture knowledge is a plus, not required.
WHAT YOU WILL BE DOING
Key Responsibilities
- Answer inbound client calls in English: basic inquiries, order/status updates, routing to the right team.
- Support admin work when not on calls: data entry, ticket updates, simple email replies.
- Coordinate with internal teams (sales, operations, warehouse) to resolve issues.
- Keep records accurate and follow provided SOPs.
- Prepare simple summaries/reports on calls and tickets when needed
WHAT WE ARE LOOKING FOR:
- Spoken English for phone calls; written English for emails.
- Under 1 year of experience or fresh graduate - no specific tool experience required. Full training provided.
- Detail-oriented, responsible, and able to manage time well.
- Comfortable switching between calls and admin tasks.
- Interest/knowledge in furniture is a plus
WORK LOCATION: Onsite at The District Building, 159C De Tham, Cau Ong Lanh Ward, HCMC
WORKING HOURS: 11PM - 8AM (Mon - Fri).
WHAT WE OFFER: We treat people fairly and with dignity, keeping a healthy perspective about life and work and fostering a positive and enjoyable work environment with appealing benefits as below:
- A competitive monthly salary based on your ability
- 13th month Tet bonus & bi-annual performance bonus
- Annual salary review
- Attractive employee awards: Employee of Year, Semi-Annual outstanding employee
- Social insurance and healthcare insurance upon Vietnam Labor Code
- PTI insurance package, and annual health check
- An English-speaking environment
- An open culture that spurs creativity, innovation, and inclusivity
- A variety of training courses for your career development
- Diverse activities to foster relationships, including company trips, year-end party, employees‘ birthdays
- An open-space office, a cafeteria, and a range of modern equipment
- Other allowances from referrals and special occasions (weddings, seniority, and new-born baby)
We welcome talents to apply by Clicking “APPLY” button below
At Innovature, we are proud to be an equal opportunities employer.
We believe in making decisions about our employees ‘careers based solely on their ability to perform and grow within their roles, regardless of gender, nationality, ethnic origin, religion or belief, disability, age, sexual orientation, and identity.
We are committed to building a culture where every individual feels respected and valued. We strive to create an environment free from discrimination and harassment, where all voices are heard, and everyone has the opportunity to thrive.
Our dedication to fostering a diverse, equitable, inclusive, and accessible workplace is central to our mission.
Find out about our company’s life here:
Youtube: innovatureconsulting1685
Fanpage: lifeatinnovature.vn
Tiktok: @lifeatinnovature
Linkedin: innovature-consulting
