Are you seeking a professional and dynamic work environment that values collaboration and encourages individual growth?
Join our team of talented and passionate individuals who embody a youthful spirit and a commitment to excellence. Apply now and unlock your potential with us!
POSITION: CUSTOMER SERVICE REPRESENTATIVE
WHO WE ARE:
Innovature BPO is a Vietnamese company with more than 10 years of experience in providing outsourcing solutions to clients worldwide. Our services support from call center, 24/7 bi-lingual customer care services, digital marketing to bookkeeping and data analytics services. We offer full time remote resources who are able to deliver the standard that meet global manpower requirement and utilize our business analytics, SLA and other performance metrics to help our clients boost productivity. Our mission is to enable clients to become high-performance businesses and create long-term partnership. Our vision is to connect Vietnamese talents to global labor market demands.
In 2021, Innovature BPO was proudly recognized the “HR Asia Award, one of the best places to work for in Asia”. In 2024, Innovature BPO was again proudly recognized as a Great Place to Work, reflecting our commitment to creating a positive and supportive work environment. We have officially earned this certification, with an impressive 92% of our employees agreeing that Innovature BPO is a great place to work, compared to the 59% average at typical companies. This remarkable statistic underscores the unique and positive culture we’ve cultivated. We’re committed to continuously improving our workplace, empowering our employees, and building an even brighter future together.
For more information about us, please access https://innovatureinc.com
WHAT YOU WILL BE DOING:
- Respond to client inquiries promptly and professionally via email and chat
- Verify event details provided by clients, ensuring accuracy and contacting clients for verification when necessary.
- Research and identify information as clients’ requests and input them into the system.
- Clean up and maintain the integrity of the system‘s database.
- Assist clients with additional tasks as assigned, demonstrating flexibility and adaptability.
WHAT WE ARE LOOKING FOR:
Must have:
Great English Written and Communication Skills:
- Demonstrated proficiency in written and spoken English.
- Clear and effective communication skills to interact with customers and team members.
Meticulous Attention to Detail and Accuracy:
- Strong ability to maintain precision in all tasks.
- Thoroughness in reviewing and resolving customer inquiries.
Customer-Oriented:
- Proven commitment to providing excellent customer service.
- Ability to empathize with customers and address their needs effectively.
Nice to have:
- Ability to work independently and collaboratively in a team environment.
- Proficiency in using email, chat, and other communication tools.
- Positive attitude and willingness to learn and adapt to new processes.
- Previous experience in customer service or a similar role is preferred but not mandatory.
WHAT WE OFFER: We treat people fairly and with dignity, keeping a healthy perspective about life and work and fostering a positive and enjoyable work environment with appealing benefits as below:
- A competitive monthly salary based on your ability
- 13th month Tet bonus & bi-annual performance bonus
- 12+ Annual leaves + 2 Sick leaves
- Annual salary review
- Attractive employee awards
- Social insurance and healthcare insurance upon Vietnam Labor Code
- PTI insurance package, and annual health check
- An English-speaking environment
- An open culture that spurs creativity, innovation, and inclusivity
- A variety of training courses for your career development
- Diverse activities to foster relationships, including company trips, year-end party, employees‘ birthdays
- An open-space office, a cafeteria, and a range of modern equipment
- Other allowances from referrals and special occasions (weddings, seniority, and new-born baby)
WORK LOCATION: 9th Floor, Ree Tower, 9 Doan Van Bo, Ward 13, District 4, HCMC
WORKING HOURS: 9PM – 6PM (Mon – Fri). This position requires direct client interaction within the US, with working hours aligned to US time zone.
We welcome talents to by clicking the APPLY button
At Innovature, we are proud to be an equal opportunities employer.
We believe in making decisions about our employees’ careers based solely on their ability to perform and grow within their roles, regardless of gender, nationality, ethnic origin, religion or belief, disability, age, sexual orientation, and identity.
We are committed to building a culture where every individual feels respected and valued. We strive to create an environment free from discrimination and harassment, where all voices are heard, and everyone has the opportunity to thrive.
Our dedication to fostering a diverse, equitable, inclusive, and accessible workplace is central to our mission.
Find out about our company’s life here:
Youtube: innovatureconsulting1685
Fanpage: lifeatinnovature.vn
Tiktok: @lifeatinnovature
Linkedin: innovature-consulting
