Roles and Responsibilities:

Responsible for providing technical support to the customers building customer relations through troubleshooting Voice Process (Domestic calls).
Build sustainable relationships and engage customers by taking the extra mile.
Frequently attend educational seminars to improve knowledge and performance level.
Maintain CRM hygiene.
Meet personal/team qualitative and quantitative targets.
Training should be included
Translation to local language of English training materials
Classroom trainings of group of users

Requirements:

Previous experience in a customer support role voice process. Domestic would be preferable. Strong phone and verbal communication skills along with active listening.
Strong proficiency in spoken and written in English/Taiwanese/Madarin/Korean/Malaysia/Japanese/Filipino with a particular emphasis on verbal communication.
Friendly, energetic, highly motivated individuals with a can do attitude who will thrive in a positive and team based environment.
Innovative thinkers and ready to work any time. Should be flexible enough to adapt to any environment or changes happening in the sector.
Hands on Microsoft Excel, Basic analytical skills, familiarity with CRM systems and practices
Good team player, customer focus and adaptability to different personality types.
Ability to multitask, set priorities and manage time effectively

WHAT WE OFFER: We treat people fairly and with dignity, keeping a healthy perspective about life and work and fostering a positive and enjoyable work environment with appealing benefits as below:

A competitive monthly salary based on your ability
13th month Tet bonus & bi-annual performance bonus
12 Annual leaves + 2 Sick leaves
Bonus if has tracked success in supervising team members to achieve target/result
Annual salary review
Attractive employee awards
Social insurance and healthcare insurance upon Vietnam Labor Code
PTI insurance package, and annual health check
An English-speaking environment
An open culture that spurs creativity, innovation, and inclusivity
A variety of training courses for your career development
Diverse activities to foster relationships, including company trips, year-end party, employees‘ birthdays
An open-space office, a cafeteria, and a range of modern equipment
Other allowances from referrals and special occasions (weddings, seniority, and new-born baby)

WORK LOCATION: The District Building, 159C De Tham, Cau Ong Lanh Ward, HCMC

WORKING HOURS: 9AM – 6PM (Mon – Fri)

We welcome talents to apply by Clicking “APPLY” button below

At Innovature, we are proud to be an equal opportunities employer.

We believe in making decisions about our employees ‘careers based solely on their ability to perform and grow within their roles, regardless of gender, nationality, ethnic origin, religion or belief, disability, age, sexual orientation, and identity.

We are committed to building a culture where every individual feels respected and valued. We strive to create an environment free from discrimination and harassment, where all voices are heard, and everyone has the opportunity to thrive.

Our dedication to fostering a diverse, equitable, inclusive, and accessible workplace is central to our mission.

Find out about our company’s life here:

Youtube: innovatureconsulting1685

Fanpage: lifeatinnovature.vn

Tiktok: @lifeatinnovature

Linkedin: innovature-consulting