Marketing Specialist (Handle US clients)

HCM, Vietnam

Customer Service

Full-time

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POSITION: DIGITAL MARKETING EXECUTIVE

Are you seeking a professional and dynamic work environment that values collaboration and encourages individual growth?

Join our team of talented and passionate individuals who embody a youthful spirit and a commitment to excellence. Apply now and unlock your potential with us!

WHO WE ARE:

Innovature BPO is a Vietnamese company with more than 10 years of experience in providing outsourcing solutions to clients worldwide. Our services support from call center, 24/7 bi-lingual customer care services, digital marketing to bookkeeping and data analytics services. We offer full time remote resources who are able to deliver the standard that meet global manpower requirement and utilize our business analytics, SLA and other performance metrics to help our clients boost productivity. Our mission is to enable clients to become high-performance businesses and create long-term partnership. Our vision is to connect Vietnamese talents to global labor market demands.

In 2021, Innovature BPO was proudly recognized the “HR Asia Award, one of the best places to work for in Asia”. In 2024, Innovature BPO was again proudly recognized as a Great Place to Work, reflecting our commitment to creating a positive and supportive work environment. We have officially earned this certification, with an impressive 92% of our employees agreeing that Innovature BPO is a great place to work, compared to the 59% average at typical companies. This remarkable statistic underscores the unique and positive culture we’ve cultivated. We’re committed to continuously improving our workplace, empowering our employees, and building an even brighter future together.

For more information about us, please access https://innovatureinc.com

WHAT YOU WILL BE DOING:

Supervise the implementation social media strategy

Create, manage and optimize email marketing campaigns including but not limit to

  • Manage email marketing platforms such as HubSpot, Mailchimp, Zoho Campaigns, Apollo
  • Build and maintain segmented mailing lists and lead databases.
  • Create and schedule email campaigns including newsletters, promotions, and event announcements.
  • Monitor autoresponders and follow-up sequences for lead nurturing.
  • Proofread and optimize email content to ensure clarity, engagement, and alignment with brand tone.
  • Track campaign performance metrics (CTA, CTR) and provide analysis for optimization.
  • Respond to customer email inquiries and support contact list hygiene.

Client Project Support

  • Assist with digital marketing tasks for client projects as assigned.
  • Coordinate with internal teams and clients to deliver high-quality digital campaigns.
  • Ensure that client deliverables are completed accurately and on time.
  • Communicate clearly with clients regarding progress and updates when required.

WHAT WE ARE LOOKING FOR:

Qualifications & Experience:

  • Bachelor’s degree in related field
  • Tech savvy, take initiative in self learning
  • From 2 years of experience in digital marketing, with proven track record in both social media and email marketing.
  • Familiarity with digital marketing trends, best practices, and audience engagement strategies.
  • Strong written and verbal English communication skills.

WHAT WE OFFER: Depending on your preference and in alignment with Vietnamese labor law, we will discuss and sign a proper contract with a suitable package tailored for you. 

WORKING HOURS: This position requires direct client interaction within the US, with working hours aligned to US time zone from 3PM – 0AM (Mon – Fri).

From 3PM - 7PM (at office), from 8PM - 0AM (work from home)

WORK LOCATION: Onsite/Hybrid at 9th Floor, Ree Tower, 9 Doan Van Bo, Ward 13, District 4, HCMC.

We welcome talents to apply by Clicking “APPLY” button below

At Innovature, we are proud to be an equal opportunities employer.

We believe in making decisions about our employees’ careers based solely on their ability to perform and grow within their roles, regardless of gender, nationality, ethnic origin, religion or belief, disability, age, sexual orientation, and identity.

We are committed to building a culture where every individual feels respected and valued. We strive to create an environment free from discrimination and harassment, where all voices are heard, and everyone has the opportunity to thrive.

Our dedication to fostering a diverse, equitable, inclusive, and accessible workplace is central to our mission.

Find out about our company’s life here:

Youtube: innovatureconsulting1685

Fanpage: lifeatinnovature.vn

Tiktok: @lifeatinnovature

Linkedin: innovature-consulting

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