WHO WE ARE:

Innovature BPO is a Vietnamese company with more than 10 years of experience in providing outsourcing solutions to clients worldwide. Our services support from call center, 24/7 bi-lingual customer care services, digital marketing to bookkeeping and data analytics services. We offer full time remote resources who are able to deliver the standard that meet global manpower requirement and utilize our business analytics, SLA and other performance metrics to help our clients boost productivity. Our mission is to enable clients to become high-performance businesses and create long-term partnership. Our vision is to connect Vietnamese talents to global labor market demands.

In 2021, Innovature BPO was proudly recognized the “HR Asia Award, one of the best places to work for in Asia”. In 2024, Innovature BPO was again proudly recognized as a Great Place to Work, reflecting our commitment to creating a positive and supportive work environment. We have officially earned this certification, with an impressive 92% of our employees agreeing that Innovature BPO is a great place to work, compared to the 59% average at typical companies. This remarkable statistic underscores the unique and positive culture we’ve cultivated. We’re committed to continuously improving our workplace, empowering our employees, and building an even brighter future together.

For more information about us, please access https://innovatureinc.com

WHAT YOU WILL BE DOING:

Project Management (Primary – ~80%)

Own the operational delivery of all client work inside ClickUp, ensuring every project moves with clarity, structure, and momentum.
Translate client meetings into structured execution by capturing notes, extracting actions, and building clear, sequenced task plans within 24 hours.
Coordinate subcontractors (design, dev, copy, automation) to ensure work is delivered on time, on brief, and to standard.
Drive project momentum by maintaining clean task management: statuses updated, priorities clear, blockers identified early, and nothing left sitting idle.
Prepare internal progress summaries for the Client Success Manager, ensuring clear visibility on status, risks, and next steps.
Identify friction points in delivery, solve them directly where possible, or escalate with clear recommendations.
Quality assure all deliverables before handover, ensuring they are accurate, complete, and professionally presented.
Embed AI and automation into workflows (e.g. transcript → task creation, summaries, follow-ups) to reduce manual work and increase output.

Executive Assistant (Secondary – ~20%)

Protect Owen’s time, focus, and energy by managing inbox, calendar, and daily priorities with precision.
Maintain inbox zero through triage, prioritisation, and actioning or delegating communications.
Manage and optimise Owen’s calendar to align with strategic priorities, ensuring time is spent on high-impact work.
Pre-plan Owen’s daily and weekly focus, setting clear priorities and ensuring alignment with current business objectives.
Prepare agendas, briefs, and follow-ups so every meeting is purposeful and outcomes are captured.
Translate Owen’s strategic direction into clear tasks and next steps, ensuring execution continues between meetings.
Proofread and refine key documents to ensure clarity, quality, and consistency of output.
Build and maintain internal systems (SOPs, templates, filing structures) that improve speed, consistency, and scalability.

What you need:

2–4+ years experience in Operations, Project Management, Business Analyst, or similar (agency/consulting/service-based preferred)
Strong ability to manage multiple tasks and stakeholders, ensuring deadlines are met and nothing falls through the cracks
Experience with tools like ClickUp, Asana, Notion, or similar
Ability to turn meetings and ideas into clear, structured tasks and workflows
High level of ownership and proactivity — you don’t wait to be told what to do
Strong attention to detail and commitment to high-quality output
Clear and professional communication skills (good written English required)

Prefer to have:

Experience using AI tools (e.g. ChatGPT) in your workflow
Familiar with automation tools (Zapier, Make, etc.)

You’ll do well if you:

Stay organised and calm under pressure
Anticipate problems and solve them early
Focus on outcomes, not just completing tasks
Enjoy building systems and making things run better

WHAT WE OFFER:

We treat people fairly and with dignity, keeping a healthy perspective about life and work and fostering a positive and enjoyable work environment with appealing benefits as below:

A competitive monthly salary based on your ability

13th month Tet bonus & bi-annual performance bonus

12 Annual leaves + 2 sick leaves

Annual salary review

Attractive employee awards

Social insurance and healthcare insurance upon Vietnam Labor Code

PTI insurance package, and annual health check

An English-speaking environment

An open culture that spurs creativity, innovation, and inclusivity

A variety of training courses for your career development

Diverse activities to foster relationships, including company trips, year-end party, employees‘ birthdays

An open-space office, a cafeteria, and a range of modern equipment

Other allowances from referrals and special occasions (weddings, seniority, and new-born baby)

WORK LOCATION: Onsite at The District Building, 159C De Tham, Cau Ong Lanh Ward, HCMC

WORKING HOURS: Mon – Fri, 6am to 4pm

We welcome talents to apply by clicking “APPLY”

At Innovature, we are proud to be an equal opportunity employer.

We believe in making decisions about our employees’ careers based solely on their ability to perform and grow within their roles, regardless of gender, nationality, ethnic origin, religion or belief, disability, age, sexual orientation, and identity.

We are committed to building a culture where every individual feels respected and valued. We strive to create an environment free from discrimination and harassment, where all voices are heard, and everyone has the opportunity to thrive.

Our dedication to fostering a diverse, equitable, inclusive, and accessible workplace is central to our mission.

Find out about our company’s life here:

YouTube: innovatureconsulting1685

Fanpage: lifeatinnovature.vn

Tiktok: @lifeatinnovature

LinkedIn: innovature-consulting