Are you seeking a professional and dynamic work environment that values collaboration and encourages individual growth?

Join our team of talented and passionate individuals who embody a youthful spirit and a commitment to excellence. Apply now and unlock your potential with us!

POSITION: Talent Acquisition & Development Manager

WHO WE ARE:

Innovature BPO is a Vietnamese company with more than 10 years of experience in providing outsourcing solutions to clients worldwide. Our services support from call center, 24/7 bi-lingual customer care services, digital marketing to bookkeeping and data analytics services. We offer full time remote resources who are able to deliver the standard that meet global manpower requirement and utilize our business analytics, SLA and other performance metrics to help our clients boost productivity. Our mission is to enable clients to become high-performance businesses and create long-term partnerships. Our vision is to connect Vietnamese talents to global labor market demands.

In 2021, Innovature BPO was proudly recognized the “HR Asia Award, one of the best places to work for in Asia”. In 2024, Innovature BPO was again proudly recognized as a Great Place to Work, reflecting our commitment to creating a positive and supportive work environment. We have officially earned this certification, with an impressive 92% of our employees agreeing that Innovature BPO is a great place to work, compared to the 59% average at typical companies. This remarkable statistic underscores the unique and positive culture we’ve cultivated. We’re committed to continuously improving our workplace, empowering our employees, and building an even brighter future together. For more information about us, please access https://innovatureinc.com

WHAT YOU WILL BE DOING:

1. Talent Acquisition:
2. Strategy, process and organization:

• Define and advise effective strategy and plan to attract and hire top talents
• Define and coordinate recruitment and selection policies, standards, process and operations
• Put in place appropriate model, structure and resource
• Monitor competitors and market trends for proper advice and direction

1. Implementation of recruitment actions:
   Organize and lead the recruitment teams to:

• Define action plans to achieve targets and meet resource needs, in line with the company’s strategy
• Ensure efficient use of recruitment channels, and the right approach to successfully respond to requirements
• Develop active recruitment methods with social networks, headhunting
• Develop talent pools and networks, maintain active relationships with potential candidates
• Know in-depth the company’s activities and resource challenges to properly plan, prioritize actions, and anticipate needs
• Ensure that relevant stakeholders are properly informed about recruitment targets, challenges and needs for best coordination
• Follow up the recruitment process (both with external and internal candidates), proactively implement suitable solutions to reach targets
• Conduct, join in hiring process for key/strategic positions
• Organize induction for new hires, ensure best conditions for their integration
• Coordinate and develop strategic partnership with academics (university, colleges and training centers) or hiring partners
• Develop future talents for the company through various initiatives, including internship program

1. Recruitment communication, employer branding:

• Ensure that contents for recruitment purpose (job descriptions, advertising articles…) are produced with highest quality
• Monitor, develop information and contents regarding Company’s recruitment, towards internal and external candidates, in coordination with communication team; ensure that they are correctly updated, effectively enhance awareness of the company’s values and competitive advantages
• Build event plan, ensure efficient organization of events (job fairs, seminars, sponsorships…) to meet recruitment needs
• Represent the company and recruitment function in those events

1. Budget management:

• Prepare recruitment annual budget
• Follow up expenses and ensure efficient use of allocated budget
• Lead negotiations with partners, liaise with purchasing team regarding contracts and agreements

1. Team management, competency development:

• Manage recruitment teams, lead them to fulfill recruitment missions with high motivation and team spirit
• Organize the sharing of practices/models in recruitment and selection
• Set key performance indicators (KPIs), performance expectations, quality standards, for the teams to strive for
• Organize training and coaching to improve the team’s competencies
• Implementing weekly/monthly recruitment and training results reports as required by
• Planning training programs for employees related to knowledge of HR, company’s policies and Vietnamese labor law.
• Monitor effective use and improvement of recruitment tool

1. Reporting, metrics:

• Ensure that the weekly recruitment planning as well as other reports are delivered in accurate and timely manner
• Build effective reporting system and statistics to track and measure recruitment efficiency
• Ensure that the recruitment database is maintained effectively.
• Coordinating with BODs and other managers in proposing HR development activities for employees including recruitment and training policies, employee motivation policies and so on.
• Assisting and coordinating with Operation team in implementing tasks required by CEO
  
  

1. Training & Talent Development:
2. Identify training needs and develop training plan

• Continuously review and upgrade training curriculum based on actual requirements from all teams
• Develop an effective training programs which address the training needs while ensuring optimum cost

1. Implement training programs:

• Execute onboarding orientation for all new hires to provide fundamental knowledge and attitude
• Follow up with Head of departments to ensure new hires are smoothly integrated into team, trained on the job and sent for re-train and on-going training
• Continuously benchmark with other service providers in the industry to upgrade service quality by providing effective training

1. Appraisal of training effectiveness:

• Implement post-training evaluation to ensure quality is met and design follow-on training
• Coordinate with relevant departments to get feedbacks on training results.

1. Build and upgrade training manuals, training process and other related documents and templates, provide input in standard operational procedures.
2. Ensure training center achieve its target and priorities from time to time

WHAT WE ARE LOOKING FOR:

Qualifications:

• Strong knowledge and competencies in recruitment, including newest approaches using social networks or other practices
• At least 2 years of working experience in a recruitment and training management position at firms with at least 100 employees
• Good understanding of human resources in general
• Sound understanding of labor market and career trends
• Strong communication and negotiation skills
• Proficiency in both Vietnamese and English (written and spoken)
• Strong presentation skills, and good command of PowerPoint
• Sociable person, possessing good interpersonal skills
• Good leadership, people management
• Ability to work under high pressure
• High sense of responsibility, integrity and result focus
• Good communication and problem-solving skills
• Good planning and organizational skills
• Prior experience working as the same position is a plus
• Good knowledge of HR consulting and service industry is a plus

WHAT WE OFFER:

We treat people fairly and with dignity, keeping a healthy perspective about life and work and fostering a positive and enjoyable work environment with appealing benefits as below:

• A competitive monthly salary based on your ability

• 13th month Tet bonus & bi-annual performance bonus

• 14+ Annual leaves + 2 Sick leaves

• Annual salary review

• Attractive employee awards

• Social insurance and healthcare insurance upon Vietnam Labor Code

• PTI insurance package, and annual health check

• An English-speaking environment

• An open culture that spurs creativity, innovation, and inclusivity

• A variety of training courses for your career development

• Diverse activities to foster relationships, including company trips, year-end party, employees‘ birthdays

• An open-space office, a cafeteria, and a range of modern equipment

• Other allowances from referrals and special occasions (weddings, seniority, and new-born baby)

WORK LOCATION: 9th Floor, Ree Tower, 9 Doan Van Bo, Ward 13, District 4, HCMC 

WORKING HOURS: 9AM – 6PM (Mon – Fri)  

We welcome talents to apply by Clicking “APPLY”

At Innovature, we are proud to be an equal opportunities employer.  

We believe in making decisions about our employees’ careers based solely on their ability to perform and grow within their roles, regardless of gender, nationality, ethnic origin, religion or belief, disability, age, sexual orientation, and identity. 

We are committed to building a culture where every individual feels respected and valued. We strive to create an environment free from discrimination and harassment, where all voices are heard, and everyone has the opportunity to thrive. 

Our dedication to fostering a diverse, equitable, inclusive, and accessible workplace is central to our mission. 

Find out about our company’s life here:

Youtube: innovatureconsulting1685

Fanpage: lifeatinnovature.vn

Tiktok: @lifeatinnovature

Linkedin: innovature-consulting