Are you seeking a professional and dynamic work environment that values collaboration and encourages individual growth?  

Join our team of talented and passionate individuals who embody a youthful spirit and a commitment to excellence. Apply now and unlock your potential with us! 

POSITION: Customer Service Executive

WHO WE ARE: 

Innovature BPO is a Vietnamese company with more than 10 years of experience in providing outsourcing solutions to clients worldwide. Our services support from call center, 24/7 bi-lingual customer care services, digital marketing to bookkeeping and data analytics services. We offer full time remote resources who are able to deliver the standard that meet global manpower requirement and utilize our business analytics, SLA and other performance metrics to help our clients boost productivity. Our mission is to enable clients to become high-performance businesses and create long-term partnership. Our vision is to connect Vietnamese talents to global labor market demands.

In 2021, Innovature BPO was proudly recognized the “HR Asia Award, one of the best places to work for in Asia”. In 2024, Innovature BPO was again proudly recognized as a Great Place to Work, reflecting our commitment to creating a positive and supportive work environment. We have officially earned this certification, with an impressive 92% of our employees agreeing that Innovature BPO is a great place to work, compared to the 59% average at typical companies. This remarkable statistic underscores the unique and positive culture we’ve cultivated. We’re committed to continuously improving our workplace, empowering our employees, and building an even brighter future together. 

For more information about us, please access https://innovatureinc.com  

WHAT YOU WILL BE DOING: The successful candidate will solely focus on providing technical support to customers, mainly through troubleshooting voice processes. Main responsibilities include but not limited to: 

• Responsible for providing technical support to the customers, building customer relations through troubleshooting Voice Process (Domestic calls). 

• Build sustainable relationships and engage customers by taking the extra mile. 

• Frequently attend educational seminars to improve knowledge and performance level. 

• Maintain CRM hygiene. 

• Meet personal/team qualitative and quantitative targets. 

• Training should be included. 

• Translation to local language of English training materials 

• Classroom Training of groups of users. 

WHAT WE ARE LOOKING FOR: 

• Friendly, energetic, highly motivated individuals with a can-do attitude who will thrive in a positive and team-based environment 

• Previous experience in a customer support role voice process. Domestic would be preferable. Strong phone and verbal communication skills along with active listening 

• Languages needed (Vietnamese, English), good written communication 

• Innovative thinkers and ready to work any time. Should be flexible enough to adapt to any environment or changes happening in the sector 

• Hands on Microsoft Excel, Basic analytical skills, familiarity with CRM systems and practices 

• Good team player, customer focus and adaptability to different personality types. 

• Ability to multitask, set priorities and manage time effectively. 

WHAT WE OFFER: We treat people fairly and with dignity, keeping a healthy perspective about life and work and fostering a positive and enjoyable work environment with appealing benefits as below: