Innovature BPO is a Vietnamese company with more than 10 years of experience in providing outsourcing solutions to clients worldwide. Our services support from call center, 24/7 bi-lingual customer care services, digital marketing to bookkeeping and data analytics services. We offer full time remote resources who are able to deliver the standard that meet global manpower requirement and utilize our business analytics, SLA and other performance metrics to help our clients boost productivity. Our mission is to enable clients to become high-performance businesses and create long-term partnership. Our vision is to connect Vietnamese talents to global labor market demands. 

In 2021, Innovature BPO was proudly recognized the “HR Asia Award, one of the best places to work for in Asia”. In 2024, Innovature BPO was again proudly recognized as a Great Place to Work, reflecting our commitment to creating a positive and supportive work environment. We have officially earned this certification, with an impressive 92% of our employees agreeing that Innovature BPO is a great place to work, compared to the 59% average at typical companies. This remarkable statistic underscores the unique and positive culture we’ve cultivated. We’re committed to continuously improving our workplace, empowering our employees, and building an even brighter future together.  

For more information about us, please access https://innovatureinc.com 

WHAT YOU WILL BE DOING: We are seeking a highly skilled and experienced Accounting Service Manager to oversee our accounting services department. As an Accounting Service Manager, you will play a critical role in managing a team of accounting professionals, ensuring accurate and timely accounting service delivery for our clients, and delivering exceptional client service. Your expertise will contribute to maintaining the financial processes of our clients‘ businesses and driving operational efficiency. 

Team Management 

• Lead, mentor, and supervise a team of accounting professionals, including accountants, bookkeepers, and clerical staff, within our accounting services department. 

• Assign tasks, set performance goals, and provide ongoing feedback and coaching to ensure the team‘s effectiveness, productivity, and professional development. 

• Foster a collaborative and supportive work environment that promotes teamwork, accountability, and continuous improvement. 

• Develop and execute training and development plans for accounting staff. 

Accounting Service Delivery Management 

• Oversee the accurate and timely service delivery of tasks related to accounting functions including Accounts Receivable, Accounts Payable, Tax, Financials Closing Activities, … 

• Develop and enforce quality control processes for each task performed by the team based on international best practices. 

• Maybe required to act as back-up staff when turnover occurs. 

Process Improvement and Compliance: 

• Continuously evaluate and optimize accounting processes, systems, and controls aiming for efficiency, accuracy, and compliance. 

• Develop department and individual SLAs and KPIs, and execution plan for team members to follow through. 

Client Service and Relationship Management: 

• Act as the primary point of contact for key clients, building and maintaining strong relationships based on trust, transparency, and exceptional service delivery. 

• Understand clients‘ accounting needs, business processes, and industry dynamics, providing guidance and tailored solutions to meet their financial objectives. 

• Address client inquiries, resolve issues, and proactively identify opportunities to enhance client satisfaction and expand service offerings. 

Collaboration and Communication: 

• Collaborate closely with cross-functional teams including sales, finance, operations, and technology, to ensure high quality accounting service delivery and drive operational excellence. 

• Stay abreast of industry trends, emerging technologies, and innovations in accounting practices and share knowledge and best practices with the team and clients. 

WHAT WE ARE LOOKING FOR: 

Qualifications: 

• Bachelor‘s degree in Accounting, Finance, or a related field. CPA (Certified Public Accountant) qualification is a plus. 

• Proven experience (7 years) in accounting, with a focus on financial reporting, analysis, and management, preferably within a BPO environment. 

• Previous experience (2+ years) in a supervisory or managerial role, with a successful track record of leading and developing accounting teams, preferably within a BPO company. 

• Strong knowledge of accounting principles, standards, and regulations (e.g., GAAP). 

• Proficient in using accounting software and tools (e.g., QuickBooks, Excel, ERP systems such as SAP, Oracle, Workday etc.) 

• Excellent analytical and problem-solving skills, with meticulous attention to detail and the ability to navigate complex financial scenarios. 

• Exceptional communication and interpersonal skills, with a proven ability to build rapport, influence stakeholders, and manage client relationships effectively. 

• Demonstrated ability to prioritize tasks, meet deadlines. 

Work Behavior: 

• Ability to lead, plan and manage in an entrepreneurial, team-oriented environment. 

• Highly organized with strong project management skills, and drive to meet organizational objectives; ability to manage multiple projects on interrelated timelines.  

• Demonstrate experience in getting things done in a dynamic, entrepreneurial environment. 

WHAT WE OFFER: We treat people fairly and with dignity, keeping a healthy perspective about life and work and fostering a positive and enjoyable work environment with appealing benefits as below: 

• A competitive monthly salary based on your ability  

• 13th month Tet bonus & bi-annual performance bonus  

• Annual salary review  

• Attractive employee awards: Employee of Year, Semi-Annual outstanding employee  

• Social insurance and healthcare insurance upon Vietnam Labor Code 

• PTI insurance package, and annual health check 

• An English-speaking environment 

• An open culture that spurs creativity, innovation, and inclusivity 

• A variety of training courses for your career development 

• Diverse activities to foster relationships, including company trips, year-end party, employees‘ birthdays 

• An open-space office, a cafeteria, and a range of modern equipment 

• Other allowances from referrals and special occasions (weddings, seniority, and new-born baby) 

WORK LOCATION: 9th Floor, Ree Tower, 9 Doan Van Bo, Ward 13, District 4, HCMC 

WORKING HOURS: 9PM – 6AM (Mon – Fri). This position involves direct client interaction within the US, with working hours aligned to the US time zone. Please note that the schedule may be adjusted during US Daylight Saving Time.  

We welcome talents to apply by Clicking “APPLY” button below 

At Innovature, we are proud to be an equal opportunities employer.   

We believe in making decisions about our employees’ careers based solely on their ability to perform and grow within their roles, regardless of gender, nationality, ethnic origin, religion or belief, disability, age, sexual orientation, and identity.  

We are committed to building a culture where every individual feels respected and valued. We strive to create an environment free from discrimination and harassment, where all voices are heard, and everyone has the opportunity to thrive.  

Our dedication to fostering a diverse, equitable, inclusive, and accessible workplace is central to our mission.  

Find out about our company’s life here: 

Youtube: innovatureconsulting1685 

Fanpage: lifeatinnovature.vn 

Tiktok: @lifeatinnovature 

Linkedin: innovature-consulting