WHO WE ARE:

Innovature BPO is a Vietnamese company with more than 10 years of experience in providing outsourcing solutions to clients worldwide. Our services support from call center, 24/7 bi-lingual customer care services, digital marketing to bookkeeping and data analytics services. We offer full time remote resources who are able to deliver the standard that meet global manpower requirement and utilize our business analytics, SLA and other performance metrics to help our clients boost productivity. Our mission is to enable clients to become high-performance businesses and create long-term partnership. Our vision is to connect Vietnamese talents to global labor market demands.

In 2021, Innovature BPO was proudly recognized the “HR Asia Award, one of the best places to work for in Asia”. In 2024, Innovature BPO was again proudly recognized as a Great Place to Work, reflecting our commitment to creating a positive and supportive work environment. We have officially earned this certification, with an impressive 92% of our employees agreeing that Innovature BPO is a great place to work, compared to the 59% average at typical companies. This remarkable statistic underscores the unique and positive culture we’ve cultivated. We’re committed to continuously improving our workplace, empowering our employees, and building an even brighter future together.

For more information about us, please access https://innovatureinc.com

WHAT YOU WILL BE DOING:

Key Responsibilities

Team Management & Leadership

• Oversee the daily operations of the accounting team to ensure timely and accurate delivery of financial tasks and reports.
• Assign projects, monitor workloads, and provide direction to staff to maintain compliance with company policies and regulatory requirements.
• Address and resolve team personnel issues including performance management, absenteeism, and workplace conflicts.
• Foster a positive, collaborative, and high-performing team culture.

Operational Excellence & Process Improvement

• Monitor and analyze departmental activities to identify opportunities for efficiency, automation, and best practice implementation.
• Develop and enhance accounting procedures to optimize the use of resources while upholding accuracy and compliance standards.

Training & Development

• Provide coaching, training, and guidance to both new and existing team members to strengthen technical and professional capabilities.
• Partner with team members to set annual goals and objectives, monitoring progress and offering feedback to support professional growth and career development.

Reporting & Stakeholder Engagement

• Proactively track, evaluate, and report team performance to the Board of Management and senior leadership.
• Ensure transparency and accountability in all reporting, offering insights and recommendations to support strategic decision-making.

Client Relationship Management

• Serve as the main point of contact for clients, ensuring clear and timely communication.
• Build strong client relationships and understand business needs and expectations.
• Lead regular meetings to provide updates on service delivery and performance.
• Monitor client satisfaction and proactively address issues or escalations.
• Ensure delivery meets agreed SLAs/KPIs and provide regular reporting.
• Identify improvement opportunities to enhance service quality and efficiency.

Additional Responsibilities

• Collaborate with the Management on special projects and strategic initiatives.
• Carry out other responsibilities as assigned, demonstrating flexibility and commitment to the success of the team and organization.

WHAT WE ARE LOOKING FOR:

Must Have

• Bachelor‘s degree in accounting, Finance, Economics, or Management (Accounting/Finance preferred).
• At least 5 years of professional experience, including 1+ years in a team leadership role.
• Strong knowledge of accounting principles, AR/AP processes, and reconciliations.
• Advanced Microsoft Excel skills (pivot tables, lookups, reporting, analysis).
• Excellent written and verbal English communication skills.
• Amenable to work on a night shift.

Nice to Have

• CPA, CMA, or equivalent professional certification.
• Experience in a BPO or shared service environment.
• Background in process optimization, automation, or system implementation.

Work Behaviors & Competencies

• Strong leadership and coaching skills, with the ability to inspire and motivate teams.
• Ability to adapt quickly to changing priorities, client needs, and evolving processes.
• Exceptional problem-solving, analytical, and decision-making abilities.
• High attention to detail, accuracy, and accountability.
• Effective time management with the ability to balance multiple priorities.
• Client-focused mindset with the ability to build strong relationships and manage escalations effectively.
• Ethical, responsible, and committed to continuous learning.