Are you seeking a professional and dynamic work environment that values collaboration and encourages individual growth?

Join our team of talented and passionate individuals who embody a youthful spirit and a commitment to excellence. Apply now and unlock your potential with us!

POSITION: [HCM] – CS Specialist (English), (6-month contract), (10PM-7AM)

WHO WE ARE:

Innovature BPO is a Vietnamese company with more than 10 years of experience in providing outsourcing solutions to clients worldwide. Our services support from call center, 24/7 bi-lingual customer care services, digital marketing to bookkeeping and data analytics services. We offer full time remote resources who are able to deliver the standard that meet global manpower requirement and utilize our business analytics, SLA and other performance metrics to help our clients boost productivity. Our mission is to enable clients to become high-performance businesses and create long-term partnerships. Our vision is to connect Vietnamese talents to global labor market demands.

In 2021, Innovature BPO was proudly recognized as the “HR Asia Award, one of the best places to work for in Asia”. In 2024, Innovature BPO was again proudly recognized as a Great Place to Work, reflecting our commitment to creating a positive and supportive work environment. We have officially earned this certification, with an impressive 92% of our employees agreeing that Innovature BPO is a great place to work, compared to the 59% average at typical companies. This remarkable statistic underscores the unique and positive culture we’ve cultivated. We’re committed to continuously improving our workplace, empowering our employees, and building an even brighter future together.

For more information about us, please access https://innovatureinc.com

PROJECT BRIEF (6-month project):

Our client is a US-based healthcare company which provides sensitive healthcare services tailored to diverse communities by blending traditional healing methods with modern medical treatments. They promote overall wellness and aim to enhance members‘ physical and mental well-being through a holistic care approach.

ONBOARDING DATE: From November 2025

WORK LOCATION: The District building, 159C De Tham, District 1, Ho Chi Minh City

WORKING HOURS:

This position involves direct interaction with clients in the US, requiring work hours to align with the US time zone - 10:00PM – 7:00AM (Vietnam time), Monday through Sunday.
You will be scheduled for 9-hour shifts (break time included), working 5 days per week, with two days off each week.
Public holidays will follow the US calendar.

WHAT YOU WILL BE DOING:

Help members, families, and providers understand healthcare benefits and plans, explaining them clearly via phone, email, or in person.
Solve members‘ issues by finding the cause and explaining the solution. Escalate complex problems to management when needed.
Participate in calls to help retain members.
Follow policies and suggest improvements for smoother operations, actively engaging in meetings and training.
Comply with all healthcare regulations and maintain confidentiality.
Accurately document member interactions in the system.
Be open to regular feedback and coaching for improvement.
Perform other tasks as needed.

WHAT WE ARE LOOKING FOR:

Strong proficiency in spoken and written English, with a particular emphasis on verbal communication.

2+ years of customer service experience preferred.
Experience in healthcare management or call center settings is highly valued.

WHAT WE OFFER: We treat people fairly and with dignity, keeping a healthy perspective about life and work and fostering a positive and enjoyable work environment with appealing benefits as below:

Attractive salary (including base salary, night shift allowance, and other allowances such as transportation and phone).
Other bonuses: project completion bonus for excellent performance, and responsibility allowance if selected as Deputy Team Lead.
Opportunities to convert to a full-time position after completing the project.

We welcome talents to apply by Clicking “APPLY” button below.

At Innovature, we are proud to be an equal opportunities employer.

We believe in making decisions about our employees’ careers based solely on their ability to perform and grow within their roles, regardless of gender, nationality, ethnic origin, religion or belief, disability, age, sexual orientation, and identity.

We are committed to building a culture where every individual feels respected and valued. We strive to create an environment free from discrimination and harassment, where all voices are heard, and everyone has the opportunity to thrive.

Our dedication to fostering a diverse, equitable, inclusive, and accessible workplace is central to our mission.

Find out about our company’s life here:

Youtube: innovatureconsulting1685

Fanpage: lifeatinnovature.vn

Tiktok: @lifeatinnovature

Linkedin: innovature-consulting