Are you seeking a professional and dynamic work environment that values collaboration and encourages individual growth?
您是否在寻求一个专业且充满活力的工作环境，重视合作并鼓励个人成长？
Join our team of talented and passionate individuals who embody a youthful spirit and a commitment to excellence. Apply now and unlock your potential with us!
加入我们的团队，和一群充满活力、富有激情的团队成员一起工作，我们秉持青春的精神与卓越的承诺。现在就申请，释放您的潜力吧！
POSITION: [HCM] – CS Specialist (Mandarin/Cantonese - English), (6-month contract), (10PM-7AM)
职位：[胡志明市] – 客户服务专员 (普通话/粤语–英语) (6个月合同) (晚10点–早7点)
WHO WE ARE: 关于我们:
Innovature BPO provides business and technology outsourcing services to clients in North America and the Asia Pacific Region. We enable clients to become high-performance businesses and create long-term relationships by helping drive productivity and efficiency while delivering measurable results. Our commitment is to attract, develop and retain the best talents for our business, challenge our people, demonstrate “can-do” attitude and foster a collaborative and mutually supportive environment.
Innovature BPO 提供业务和技术外包服务，服务于北美和亚太地区的客户。我们帮助客户成为高绩效的企业，通过提高生产力和效率，同时交付可衡量的成果，建立长期合作关系。我们的承诺是吸引、培养和留住最优秀的人才，挑战我们的员工，展现“能做”的态度，营造一个合作和相互支持的环境。
In 2024, Innovature BPO was proudly recognized as a Great Place to Work, reflecting our commitment to creating a positive and supportive work environment. We have officially earned this certification, with an impressive 92% of our employees agreeing that Innovature BPO is a great place to work, compared to the 59% average at typical companies. This remarkable statistic underscores the unique and positive culture we‘ve cultivated. We‘re committed to continuously improving our workplace, empowering our employees, and building an even brighter future together.
在2024年，Innovature BPO 荣获“最佳工作场所”认证，体现了我们致力于创造积极和支持性的工作环境。我们通过92%的员工同意 Innovature BPO 是一个很棒的工作场所（与典型公司的59%相比），骄傲地获得了这一认证。这一令人瞩目的数据凸显了我们所培养的独特而积极的企业文化。我们承诺持续改善工作环境，赋能员工，携手创造更加光明的未来。
For more information about us, please access https://innovatureinc.com
欲了解更多信息，请访问 https://innovatureinc.com
PROJECT BRIEF: 6-month Project
Our client is a US-based healthcare company which provides sensitive healthcare services tailored to diverse communities by blending traditional healing methods with modern medical treatments. They promote overall wellness and aim to enhance members‘ physical and mental well-being through a holistic care approach.
项目概况: 6个月项目
我们的客户是一家总部位于美国的医疗公司，提供敏感的医疗服务，融合传统治疗方法与现代医学治疗，旨在为不同社区提供定制化的医疗服务。该公司促进整体健康，致力于通过整体护理方法提升会员的身心健康。
ONBOARDING DATE: 入职日期 From November 2025 从2025年11月开始
WORK LOCATION: 工作地点: The District building, 159C De Tham, District 1, Ho Chi Minh City 越南胡志明市第一郡德参街159C号 The District 大楼
WORKING HOURS: 工作时间:
- This position involves direct interaction with clients in the US, requiring work hours to align with the US time zone - 10:00PM – 7:00AM (Vietnam time), Monday through Sunday. 此职位需要与美国客户直接沟通，因此需根据美国时区工作。
工作时间为越南时间晚10点至早7点，星期一至星期日。
- You will be scheduled for 9-hour shifts (break time included), working 5 days per week, with two days off each week. 每周工作5天，每班9小时（含休息时间），每周休息2天
- Public holidays will follow the US calendar. 公共假期将遵循美国法定节假日。
WHAT YOU WILL BE DOING: 您的职责：
- Help members, families, and providers understand healthcare benefits and plans, explaining them clearly via phone, email, or in person. 帮助会员、家庭和服务提供者理解医疗福利和计划，通过电话、电子邮件或面对面进行清晰的解释。
- Solve members‘ issues by finding the cause and explaining the solution. Escalate complex problems to management when needed. 通过找出问题原因并提供解决方案来解决会员的问题。在需要时，将复杂问题升级给管理层。
- Participate in calls to help retain members. 参与电话沟通，帮助留住会员。
- Follow policies and suggest improvements for smoother operations, actively engaging in meetings and training. 遵守政策并提出改进意见，积极参与会议和培训，推动运营更加顺畅。
- Comply with all healthcare regulations and maintain confidentiality. 遵守所有医疗法规，确保保密性。
- Accurately document member interactions in the system. 准确记录会员互动信息。
- Be open to regular feedback and coaching for improvement. 乐于接受定期反馈与辅导，以改进工作表现。
- Perform other tasks as needed. 完成其他相关任务。
WHAT WE ARE LOOKING FOR: 我们在寻找的人才：
- Great English communications skills and fluent in either one of the languages: Cantonese, Mandarin is required. 客户服务（粤语/普通话）：基本的英语沟通能力，且能够熟练使用粤语或普通话之一。
- Customer service experience is preferred but not mandatory. 客户服务经验优先，但不是必须的。
WHAT WE OFFER: We treat people fairly and with dignity, keeping a healthy perspective about life and work and fostering a positive and enjoyable work environment with appealing benefits as below:
我们提供的福利：我们公正待人，尊重每个人，保持健康的生活与工作视角，营造积极和愉快的工作环境，提供如下吸引人的福利：
- Attractive salary (including base salary, night shift allowance, and other allowances such as transportation and phone). 具有竞争力的薪资（包括基本工资、夜班津贴以及交通、电话等其他补贴）
- Other bonuses: 其他奖金: project completion bonus for excellent performance, and responsibility allowance if selected as Deputy Team Lead.：表现优异者可获得项目完成奖金；若被选为副组长（Deputy Team Lead，可享有职位津贴。
- Opportunities to convert to a full-time position after completing the project. 项目完成后，有机会转为全职员工。
We welcome talents to apply by Clicking “APPLY” button below. 我们欢迎人才点击下方“APPLY”按钮进行申请。
At Innovature, we are proud to be an equal opportunities employer.
We believe in making decisions about our employees’ careers based solely on their ability to perform and grow within their roles, regardless of gender, nationality, ethnic origin, religion or belief, disability, age, sexual orientation, and identity.
We are committed to building a culture where every individual feels respected and valued. We strive to create an environment free from discrimination and harassment, where all voices are heard, and everyone has the opportunity to thrive.
Our dedication to fostering a diverse, equitable, inclusive, and accessible workplace is central to our mission.
Find out about our company’s life here:
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