POSITION: HEAD OF HUMAN RESOURCES

WHO WE ARE:

Innovature BPO is a Vietnamese company with more than 10 years of experience in providing outsourcing solutions to clients worldwide. Our services support from call center, 24/7 bi-lingual customer care services, digital marketing to bookkeeping and data analytics services. We offer full time remote resources who are able to deliver the standard that meet global manpower requirement and utilize our business analytics, SLA and other performance metrics to help our clients boost productivity. Our mission is to enable clients to become high-performance businesses and create long-term partnerships. Our vision is to connect Vietnamese talents to global labor market demands.

In 2021, Innovature BPO was proudly recognized the “HR Asia Award, one of the best places to work for in Asia”. In 2024, Innovature BPO was again proudly recognized as a Great Place to Work, reflecting our commitment to creating a positive and supportive work environment. We have officially earned this certification, with an impressive 92% of our employees agreeing that Innovature BPO is a great place to work, compared to the 59% average at typical companies. This remarkable statistic underscores the unique and positive culture we’ve cultivated. We’re committed to continuously improving our workplace, empowering our employees, and building an even brighter future together. For more information about us, please access https://innovatureinc.com

WHAT YOU WILL BE DOING:

1. HR Strategy, Leadership & Business Partnership

• Develop and implement HR strategies that align with business objectives, ensuring a strong talent pipeline and a high-performing workforce.
• Lead, mentor, and develop the HR team across Talent Acquisition, Compensation & Benefits (C&B), and Employee Engagement, fostering a culture of excellence and continuous improvement.
• Act as a strategic business partner to senior leaders and department heads, addressing complex workforce challenges and enhancing organizational effectiveness.

2. Talent Acquisition, Talent Management & Workforce Planning

• Forecast hiring needs in collaboration with business leaders, ensuring proactive talent planning.
• Develop innovative and data-driven recruitment strategies to attract, engage, and retain top talent.
• Enhance employer branding to position the company as an employer of choice.
• Establish succession planning, leadership development programs, and training plan to develop talent development.
• Drive internal talent mobility strategies, fostering career progression and skill enhancement.
• Leverage HR technology and analytics to optimize talent acquisition and workforce planning.

3. Compensation & Benefits (C&B) & Employee Relations

• Oversee C&B operations, ensuring competitive and performance-based compensation structures.
• Continuously review and refine reward programs, disciplinary policies, and employee relations strategies to enhance workforce satisfaction.
• Implement market-driven salary benchmarking to attract and retain top talent.
• Proactively address and resolve employee concerns, grievances, and conflicts, fostering a positive work environment and maintaining employee trust.

4. Culture advocate & Employee Engagement and Well-being

• Partner with business leaders to drive employee engagement initiatives (e.g., recognition programs, feedback mechanisms).
• Conduct stay interviews, analyze survey insights, and address attrition risks with proactive retention strategies.
• Implement employee well-being programs, including mental health resources, fitness, and work-life balance initiatives.
• Promote DEI through policies, training, and inclusive workplace initiatives.
• Continuously assess and refine engagement and well-being strategies based on data and feedback.

5. HR Analytics & Business Insights

• Utilize HR analytics to drive data-based decision-making in workforce planning and employee performance management.
• Monitor KPIs and HR metrics, reporting key insights to senior leadership.
• Optimize HR programs based on performance trends and employee feedback.

WHAT WE ARE LOOKING FOR:

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• > 10+ years of progressive HR experience, with at least 3 years in a leadership role (e.g., Head of HR, HR Operations Manager, HR Manager, or HRBP Manager).
• Great English communications skills.
• Experience in both multinational corporations and startups, with the ability to adapt HR strategies to different organizational scales and cultures.
• International education or exposure is preferred.
• Strong expertise in HR best practices, particularly in the professional services industry.
• In-depth knowledge of labor laws and regulatory compliance.
• Exceptional problem-solving and analytical skills, with the ability to develop innovative HR solutions.
• Data-driven mindset, applying systematic thinking for evidence-based decision-making.
• Excellent English communication skills.

Work Behavior:

• A resilient leader who can navigate change and drive organizational success.
• Strong stakeholder management and relationship-building skills, fostering trust and credibility.
• Exceptional communication, negotiation, and interpersonal skills to engage and influence at all levels.
• Proactive, strategic, and solutions-oriented, with a focus on delivering measurable HR impact.

WHAT WE OFFER:

We treat people fairly and with dignity, keeping a healthy perspective about life and work and fostering a positive and enjoyable work environment with appealing benefits as below:

• A competitive monthly salary based on your ability
• 13th month Tet bonus & bi-annual performance bonus
• 14+ Annual leaves + 2 Sick leaves
• Annual salary review
• Attractive employee awards
• Social insurance and healthcare insurance upon Vietnam Labor Code
• PTI insurance package, and annual health check
• An English-speaking environment
• An open culture that spurs creativity, innovation, and inclusivity
• A variety of training courses for your career development
• Diverse activities to foster relationships, including company trips, year-end party, employees‘ birthdays
• An open-space office, a cafeteria, and a range of modern equipment
• Other allowances from referrals and special occasions (weddings, seniority, and new-born baby)

WORK LOCATION: 9th Floor, Ree Tower, 9 Doan Van Bo, Ward 13, District 4, HCMC 

WORKING HOURS: 9AM – 6PM (Mon – Fri)  

We welcome talents to apply by Clicking “APPLY”

At Innovature, we are proud to be an equal opportunities employer.  

We believe in making decisions about our employees’ careers based solely on their ability to perform and grow within their roles, regardless of gender, nationality, ethnic origin, religion or belief, disability, age, sexual orientation, and identity. 

We are committed to building a culture where every individual feels respected and valued. We strive to create an environment free from discrimination and harassment, where all voices are heard, and everyone has the opportunity to thrive. 

Our dedication to fostering a diverse, equitable, inclusive, and accessible workplace is central to our mission. 

Find out about our company’s life here:

Youtube: innovatureconsulting1685

Fanpage: lifeatinnovature.vn

Tiktok: @lifeatinnovature

Linkedin: innovature-consulting