Position Overview

The Sales Operations Executive plays a critical role in enabling Innovature‘s sales organization to operate efficiently and make data-driven decisions. This position supports the sales team by managing lead generation, maintaining CRM systems, coordinating proposals and contracts, and ensuring operational excellence across the sales cycle.

WHO WE ARE:

Innovature BPO is a Vietnamese company with more than 10 years of experience in providing outsourcing solutions to clients worldwide. Our services support from call center, 24/7 bi-lingual customer care services, digital marketing to bookkeeping and data analytics services. We offer full time remote resources who are able to deliver the standard that meet global manpower requirement and utilize our business analytics, SLA and other performance metrics to help our clients boost productivity. Our mission is to enable clients to become high-performance businesses and create long-term partnership. Our vision is to connect Vietnamese talents to global labor market demands.

In 2021, Innovature BPO was proudly recognized the “HR Asia Award, one of the best places to work for in Asia”. In 2024, Innovature BPO was again proudly recognized as a Great Place to Work, reflecting our commitment to creating a positive and supportive work environment. We have officially earned this certification, with an impressive 92% of our employees agreeing that Innovature BPO is a great place to work, compared to the 59% average at typical companies. This remarkable statistic underscores the unique and positive culture we’ve cultivated. We’re committed to continuously improving our workplace, empowering our employees, and building an even brighter future together.

WHAT YOU WILL BE DOING

Lead Generation & Market Intelligence

Generate new leads through Apollo.io and other platforms based on requests from BD and Marketing teams, ensuring quality standards and SLA compliance
Conduct comprehensive research on organizations and individuals online, particularly on social media platforms, to identify potential leads and explore new market opportunities
Own and manage Apollo.io lead generation systems and customer databases according to established standards.

CRM Management & Data Governance

Manage day-to-day CRM operations including data entry, deduplication, routine maintenance, and data accuracy.
Execute CRM clean-up activities, diagnose data errors through automated workflows, and rectify inaccuracies.
Operate daily lead assignment processes, monitor SLA compliance, and proactively nudge BD team on follow-ups.
Run weekly Lead and Campaign reports, and distribute to relevant stakeholders.

Sales Enablement & Administrative Support

Maintain organized filing systems for proposals, RFQ documents, sales materials, and content library in team SharePoint/shared drive.
Communicate with Team Lead to identify and compile information needed for guidelines, proposals, enhancement and delivery solutions.
Ensure accurate and timely documentation across sales processes.

Contract - Compliance and Partnership Management

Initiate and coordinate contract/NDA review processes with BDs and relevant stakeholders following the Compliance Checklist guideline.
Support BD team in vendor partnership onboarding requests and coordinate mutual client referral programs, maintaining accurate tracking and accountability for all partnership activities.

Process Improvement & Systems Support

Support team lead in process improvements and implementation of system modifications.
Support development and refinement of sales workflows and automation.
Contribute to the adoption of best practices in sales operations.

WHAT WE ARE LOOKING FOR:

Minimum of 2 years of experience in a similar role.
Proficiency in English (written and verbal)
Understanding sales processes and contract management.
Proven track record in mass lead generation and database management
Highly organized, results-oriented, and capable of taking ownership of tasks.
Strong attention to detail and accuracy.
Excellent communication and collaboration skills.
Demonstrated work dedication and strong time management skills.
Demonstrated ability to identify issues, resolve problems and correct issues within your understanding and authority.
Ability to work collaboratively across departments and under pressure to meet tight deadlines.
Account Management experience is a plus point. Experience in the BPO industry, Accounting & Finance, and/or Customer Service is highly advantageous.

WHAT WE OFFER: We treat people fairly and with dignity, keeping a healthy perspective about life and work and fostering a positive and enjoyable work environment with appealing benefits as below:

A competitive monthly salary
13th month Tet bonus & bi-annual performance bonus
12 Annual Leaves + 2 Sick Leaves + 1 Birthday Leave
Annual salary review
Attractive employee awards: Employee of Year, Semi-Annual outstanding employee
Social insurance and healthcare insurance upon Vietnam Labor Code
PTI insurance package, and annual health check
An open culture that spurs creativity, innovation, and inclusivity
Diverse activities to foster relationships, including company trips, year-end party, employees’ birthdays
An open-space office, a cafeteria, and a range of modern equipment
Other allowances from referrals and special occasions (weddings, seniority, and new-born baby)

WORK LOCATION: Onsite at The District Building, 159C De Tham, Cau Ong Lanh Ward, HCMC

WORKING HOURS: 9am –6pm from Monday to Friday (Able to work at different shift (flexible 2-3 hours when required)

We welcome talents to apply via recruitment@innovatureinc.com

At Innovature, we are proud to be an equal opportunities employer.

We believe in making decisions about our employees’ careers based solely on their ability to perform and grow within their roles, regardless of gender, nationality, ethnic origin, religion or belief, disability, age, sexual orientation, and identity.

We are committed to building a culture where every individual feels respected and valued. We strive to create an environment free from discrimination and harassment, where all voices are heard, and everyone has the opportunity to thrive.

Our dedication to fostering a diverse, equitable, inclusive, and accessible workplace is central to our mission.

Find out about our company’s life here:

Youtube: innovatureconsulting1685

Fanpage: lifeatinnovature.vn

Tiktok: @lifeatinnovature

Linkedin: innovature-consulting