POSITION: CUSTOMER SERVICE INTERN

Are you seeking a professional and dynamic work environment that values collaboration and encourages individual growth?  

Join our team of talented and passionate individuals who embody a youthful spirit and a commitment to excellence. Apply now and unlock your potential with us! 

WHO WE ARE

Innovature BPO is a Vietnamese company with more than 10 years of experience in providing outsourcing solutions to clients worldwide. Our services support from call center, 24/7 bi-lingual customer care services, digital marketing to bookkeeping and data analytics services. We offer full time remote resources who are able to deliver the standard that meet global manpower requirement and utilize our business analytics, SLA and other performance metrics to help our clients boost productivity. Our mission is to enable clients to become high-performance businesses and create long-term partnership. Our vision is to connect Vietnamese talents to global labor market demands.

In 2021, Innovature BPO was proudly recognized the “HR Asia Award, one of the best places to work for in Asia”. In 2024, Innovature BPO was again proudly recognized as a Great Place to Work, reflecting our commitment to creating a positive and supportive work environment. We have officially earned this certification, with an impressive 92% of our employees agreeing that Innovature BPO is a great place to work, compared to the 59% average at typical companies. This remarkable statistic underscores the unique and positive culture we’ve cultivated. We’re committed to continuously improving our workplace, empowering our employees, and building an even brighter future together. 

WORKING HOURS: 9AM – 6PM (Mon – Fri)

WORK LOCATION: 9th Floor, Ree Tower, 9 Doan Van Bo, Ward 13, District 4, HCMC 

WHAT YOU WILL BE DOING: 

• Providing technical support to customers and fostering strong customer relations through troubleshooting voice processes (domestic calls). 
• Building sustainable relationships and going the extra mile to engage customers effectively. 
• Actively participating in educational seminars to continuously enhance knowledge and performance levels. 
• Ensuring the cleanliness and proper maintenance of the Customer Relationship Management (CRM) system. 
• Meeting personal and team targets, both qualitative and quantitative.
• Other tasks requested by the manager. 

WHAT WE ARE LOOKING FOR: 

• University student or recent graduate.  

• Fluent in both English and Vietnamese, with excellent verbal and written communication skills in both languages.  

• A careful and patient person has a service mindset. 

Nice to have: 

• Creative and innovative mindset, with a willingness to work flexibly and adapt to various situations. 

• Ability to thrive in dynamic environments and embrace changes within the industry. 

• Strong team player, capable of collaborating effectively with colleagues. 

• Strong multitasking abilities, skilled in setting priorities and managing time efficiently

WHAT WE OFFER: We treat people fairly and with dignity, keeping a healthy perspective about life and work and fostering a positive and enjoyable work environment with appealing benefits as below: 

• Attractive internship allowance   
• An English-speaking environment  

• Opportunity to promote to full-time 

Click "APPLY FOR THIS JOB" to send your resume

At Innovature, we are proud to be an equal opportunities employer. 

We believe in making decisions about our employees’ careers based solely on their ability to perform and grow within their roles, regardless of gender, nationality, ethnic origin, religion or belief, disability, age, sexual orientation, and identity. 

We are committed to building a culture where every individual  feels respected and valued. We strive to create an environment free from discrimination and harassment, where all voices are heard, and everyone has the opportunity to thrive. 

Our dedication to fostering a diverse, equitable, inclusive, and accessible workplace is central to our mission. 

Find out about our company’s life here:

Youtube: innovatureconsulting1685

Fanpage: lifeatinnovature.vn

Tiktok: @lifeatinnovature

Linkedin: innovature-consulting