POSITION: CUSTOMER SERVICE TEAM LEAD (Night shift) 

Are you seeking a professional and dynamic work environment that values collaboration and encourages individual growth?  

Join our team of talented and passionate individuals who embody a youthful spirit and a commitment to excellence. Apply now and unlock your potential with us! 

WHO WE ARE: 

Innovature BPO is a Vietnamese company with more than 10 years of experience in providing outsourcing solutions to clients worldwide. Our services support from call center, 24/7 bi-lingual customer care services, digital marketing to bookkeeping and data analytics services. We offer full time remote resources who are able to deliver the standard that meet global manpower requirement and utilize our business analytics, SLA and other performance metrics to help our clients boost productivity. Our mission is to enable clients to become high-performance businesses and create long-term partnership. Our vision is to connect Vietnamese talents to global labor market demands.  

In 2021, Innovature BPO was proudly recognized the “HR Asia Award, one of the best places to work for in Asia”. In 2024, Innovature BPO was again proudly recognized as a Great Place to Work, reflecting our commitment to creating a positive and supportive work environment. We have officially earned this certification, with an impressive 92% of our employees agreeing that Innovature BPO is a great place to work, compared to the 59% average at typical companies. This remarkable statistic underscores the unique and positive culture we’ve cultivated. We’re committed to continuously improving our workplace, empowering our employees, and building an even brighter future together.   

For more information about us, please access https://innovatureinc.com  

WHAT YOU WILL BE DOING: 

• Monitor Customer Service team performance, establish targets, and provide constructive feedback to assist team members in achieving their objectives. 

• Ensure team members comply with quality standards and meet performance metrics. 

• Offer guidance, direction, and leadership to team members, ensuring a clear understanding of roles and responsibilities. 

• Identify training needs, arrange training opportunities, and support team members in enhancing their skills and knowledge. 

• Act as the primary point of contact for clients regarding team service quality and management matters. Address and resolve team-related issues and proactively escalate issues to higher management when necessary. 

• Generate reports and metrics on team performance and management for direct management‘s review. 

• Participate in the interview and recruitment processes for the team and contribute to the training of new team members. 

• Perform other ad-hoc tasks as assigned by management.  

 

WHAT WE ARE LOOKING FOR: 

• Possess at least 3-4 years of experience in Customer Service. 

• Hold at least 1 year of experience in team management roles. 

• Experience in BPO or call centers is an advantage. 

• Demonstrate excellent English communication skills (both written and verbal) to facilitate training and maintain regular communication/reporting with the client’s team. 

• Show a strong willingness to continuously learn and adapt to changing conditions. 

• Display a strong sense of urgency and excels at multitasking in a dynamic environment.. 

 

WHAT WE OFFER: We treat people fairly and with dignity, keeping a healthy perspective about life and work and fostering a positive and enjoyable work environment with appealing benefits as below: 

• A competitive monthly salary based on your ability  

• 13th month Tet bonus & bi-annual performance bonus  

• 12+ Annual leaves + 2 Sick leaves 

• Annual salary review  

• Attractive employee awards  

• Social insurance and healthcare insurance upon Vietnam Labor Code 

• PTI insurance package, and annual health check 

• An English-speaking environment 

• An open culture that spurs creativity, innovation, and inclusivity 

• A variety of training courses for your career development 

• Diverse activities to foster relationships, including company trips, year-end party, employees‘ birthdays 

• An open-space office, a cafeteria, and a range of modern equipment 

• Other allowances from referrals and special occasions (weddings, seniority, and new-born baby) 

WORK LOCATION: 9th Floor, Ree Tower, 9 Doan Van Bo, Ward 13, District 4, HCMC 

WORKING HOURS: Mon – Fri, Night shift (9PM – 6AM) 

We welcome talents to apply by Clicking “APPLY” button below

At Innovature, we are proud to be an equal opportunities employer.

We believe in making decisions about our employees‘ careers based solely on their ability to perform and grow within their roles, regardless of gender, nationality, ethnic origin, religion or belief, disability, age, sexual orientation, and identity.

We are committed to building a culture where every individual feels respected and valued. We strive to create an environment free from discrimination and harassment, where all voices are heard, and everyone has the opportunity to thrive.

Our dedication to fostering a diverse, equitable, inclusive, and accessible workplace is central to our mission.

Find out about our company’s life here:

Youtube: innovatureconsulting1685

Fanpage: lifeatinnovature.vn

Tiktok: @lifeatinnovature

Linkedin: innovature-consulting