PROJECT BRIEF:  

Our client is a US-based healthcare company which provides sensitive healthcare services tailored to diverse communities by blending traditional healing methods with modern medical treatments. They promote overall wellness and aim to enhance members‘ physical and mental well-being through a holistic care approach. 

WHAT YOU WILL BE DOING:  

• Help members, families, and providers understand healthcare benefits and plans, explaining them clearly via phone, email, or in person. 

• Solve members‘ issues by finding the cause and explaining the solution. Escalate complex problems to management when needed. 

• Participate in calls to help retain members. 

• Follow policies and suggest improvements for smoother operations, actively engaging in meetings and training. 

• Comply with all healthcare regulations and maintain confidentiality. 

• Accurately document member interactions in the system. 

• Be open to regular feedback and coaching for improvement. 

• Perform other tasks as needed. 

WHAT WE ARE LOOKING FOR: 

• Strong proficiency in spoken and written English, with a particular emphasis on verbal communication. 

• 2+ years of customer service experience preferred. 

• Experience in healthcare management or call center settings is highly valued. 

WHAT WE OFFER: We treat people fairly and with dignity, keeping a healthy perspective about life and work and fostering a positive and enjoyable work environment with appealing benefits as below: 

• Attractive salary and Performance bonus of up to 50% of the monthly salary after successful project completion 

• Professional working environment 

WORK LOCATION: 9th Floor, Ree Tower, 9 Doan Van Bo, Ward 13, District 4, Ho Chi Minh City 

WORKING HOURS:  

• This position involves direct interaction with clients in the US, requiring work hours to align with the US time zone.  
• The shift runs from 11PM to 8AM (GMT+7), Monday through Sunday. 
• You will be scheduled for 8-hour shifts, working 5 days per week, with two days off each 
  week. 

ONBOARDING DATE: January 2025

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At Innovature, we are proud to be an equal opportunities employer. 

We believe in making decisions about our employees’ careers based solely on their ability to perform and grow within their roles, regardless of gender, nationality, ethnic origin, religion or belief, disability, age, sexual orientation, and identity. 

We are committed to building a culture where every individual  feels respected and valued. We strive to create an environment free from discrimination and harassment, where all voices are heard, and everyone has the opportunity to thrive. 

Our dedication to fostering a diverse, equitable, inclusive, and accessible workplace is central to our mission. 

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