POSITION: Customer Service Executive – Healthcare Experience – Philippines
Are you seeking a professional and dynamic work environment that values collaboration and encourages individual growth?
Join our team of talented and passionate individuals who embody a youthful spirit and a commitment to excellence. Apply now and unlock your potential with the Customer Service Executive (Healthcare Experience – Based in the Philippines) position!
WHO WE ARE:
Innovature BPO provides business and technology outsourcing services to clients in North America and Asia Pacific Region. We enable clients to become high-performance businesses and create long-term relationships by helping drive productivity and efficiency while delivering measurable results. Our commitment is to attract, develop and retain the best talents for our business, challenge our people, demonstrate “can-do” attitude and foster a collaborative and mutually supportive environment.
For more information about us, please access https://innovatureinc.com
WHAT YOU WILL BE DOING:
- Coordinate patient appointments, treatments, and follow-up care.
- Facilitate communication between patients, families, and healthcare providers.
- Manage and update patient records and documentation.
- Verify insurance coverage and obtain necessary authorizations.
- Respond to our general inquiry email box (request and collect patient intake info, schedule appointments).
- Address patient inquiries and concerns promptly.
- Respond to our legal inquiry email box (schedule depositions for the doctors with Google Calendar).
- Respond to requests for Medical Records.
- Prepare a daily list of missing patient items to collect for the Front Desk each day.
- Send all patients’ notes to referring sources each day.
- Coordinate discharge planning and transitions between care settings.
- Maintain compliance with healthcare regulations and organization policies.
WHAT WE ARE LOOKING FOR:
- Bachelor’s Degree or equivalent work experience preferred.
- Fluent in English.
- Two (2) years of Customer Services experience, with at least 1 year of inbox management, preferably in healthcare management and/or a call center setting.
- Experience working on the night shift is preferred.
WHAT WE OFFER: We treat people fairly and with dignity, keeping a healthy perspective about life and work and fostering a positive and enjoyable work environment with appealing benefits as below:
- A competitive monthly salary based on your ability
- 13th month & bi-annual performance bonus
- Healthcare allowance
- Equipment allowance
- Annual leave and salary review
WORK LOCATION: Remotely
WORKING HOURS:
- Mon – Fri, 8AM – 5PM (Central Standard Time – CDT) ~ 9PM – 6AM (Philippine Time Zone)
- This position involves direct client interaction within the US, with working hours aligned to the US time zone. Please note that the schedule may be adjusted during US Daylight Saving Time.
We welcome talents to apply via hr@innovaturebpo.talent.vn
At Innovature, we are proud to be an equal opportunities employer.
We believe in making decisions about our employees’ careers based solely on their ability to perform and grow within their roles, regardless of gender, nationality, ethnic origin, religion or belief, disability, age, sexual orientation, and identity.
We are committed to building a culture where every individual feels respected and valued. We strive to create an environment free from discrimination and harassment, where all voices are heard, and everyone has the opportunity to thrive.
Our dedication to fostering a diverse, equitable, inclusive, and accessible workplace is central to our mission.
Find out about our company’s life here:
Youtube: innovatureconsulting1685
Fanpage: lifeatinnovature.vn
Tiktok: @lifeatinnovature
Linkedin:
