POSITION: CUSTOMER SERVICE EXECUTIVE – (MANDARIN/CANTONESE)
职位：客户服务专员 (普通话/粤语）
Are you seeking a professional and dynamic work environment that values collaboration and
encourages individual growth?
您是否在寻求一个专业且充满活力的工作环境，重视合作并鼓励个人成长？
Join our team of talented and passionate individuals who embody a youthful spirit and a
commitment to excellence. Apply now and unlock your potential with us!
加入我们的团队，和一群充满活力、富有激情的团队成员一起工作，我们秉持青春的精神
与卓越的承诺。现在就申请，释放您的潜力吧！
PROJECT BRIEF:
Our client is a US-based healthcare company which provides sensitive healthcare services
tailored to diverse communities by blending traditional healing methods with modern medical
treatments. They promote overall wellness and aim to enhance members‘ physical and mental
well-being through a holistic care approach.
项目概况：
我们的客户是一家总部位于美国的医疗公司，提供敏感的医疗服务，融合传统治疗方法与
现代医学治疗，旨在为不同社区提供定制化的医疗服务。该公司促进整体健康，致力于通
过整体护理方法提升会员的身心健康。
WHAT YOU WILL BE DOING: 您的职责：
• Help members, families, and providers understand healthcare benefits and plans,
explaining them clearly via phone, email, or in person.
帮助会员、家庭和服务提供者理解医疗福利和计划，通过电话、电子邮件或面对面
进行清晰的解释。
• Solve members‘ issues by finding the cause and explaining the solution. Escalate complex
problems to management when needed.
通过找出问题原因并提供解决方案来解决会员的问题。在需要时，将复杂问题升级
给管理层。
• Participate in calls to help retain members. 参与电话沟通，帮助留住会员。
• Follow policies and suggest improvements for smoother operations, actively engaging in
meetings and training.
遵守政策并提出改进意见，积极参与会议和培训，推动运营更加顺畅。
• Comply with all healthcare regulations and maintain confidentiality.
遵守所有医疗法规，确保保密性。
• Accurately document member interactions in the system. 准确记录会员互动信息。
• Be open to regular feedback and coaching for improvement.
乐于接受定期反馈与辅导，以改进工作表现。
• Perform other tasks as needed. 完成其他相关任务。
WHAT WE ARE LOOKING FOR: 我们在寻找的人才：
• Great English communications skills and fluent in either one of the languages: Cantonese,
Mandarin is required. 客户服务（粤语/普通话）：基本的英语沟通能力，且能够熟练使用粤语或普通话
之一。
• Customer service experience is preferred but not mandatory. 客户服务经验优先，但不
是必须的。
WHAT WE OFFER: We treat people fairly and with dignity, keeping a healthy perspective
about life and work and fostering a positive and enjoyable work environment with appealing
benefits as below:
我们提供的福利：我们公正待人，尊重每个人，保持健康的生活与工作视角，营造积极和
愉快的工作环境，提供如下吸引人的福利：
- Attractive salary and Performance bonus of up to 50% of the monthly salary after
successful project completion.
有竞争力的薪资，项目成功完成后，绩效奖金可高达月薪的50%
- Taxi allowance is provided to ensure your safety when commuting to the office during
late-night shifts （starting from 00:00)。
我们提供出租车补贴，以确保您在深夜轮班（从午夜00:00开始）通勤时的安全
- Professional working environment 专业的工作环境。
WORK LOCATION: Remote 100% / Onsite at 9th Floor, Ree Tower, 9 Doan Van Bo, Ward 13, District 4, Ho
Chi Minh City 工 作地点：远程100% / 胡志明市第 4 郡第 13 坊 Doan Van Bo 9 号 Ree 大厦 9 楼现场
WORKING HOURS: 工作时间：
• This position involves direct interaction with clients in the US, requiring work hours to
align with the US time zone.
• 此职位需要与美国客户直接互动，工作时间需与美国时区对接。
• The shift runs from 11 PM to 8 AM (GMT+7), Monday through Sunday.
• 工作班次为晚上11点至早上8点（GMT+7），周一至周日。
• You will be scheduled for 8-hour shifts, working 5 days per week, with two days off
each week.
• 您将被安排8小时的工作班次，每周工作5天，休息2天。
ONBOARDING DATE: January 2025 入职日期：2025年1月
Referral Bonus: 2 million VND /position with 2-week warranty 推荐奖金：每个职位 200
万越南盾，并提供 2 周保修期
We welcome talents to by clicking the APPLY button
At Innovature, we are proud to be an equal opportunities employer.
We believe in making decisions about our employees’ careers based solely on their ability to perform and grow within their roles, regardless of gender, nationality, ethnic origin, religion or belief, disability, age, sexual orientation, and identity.
We are committed to building a culture where every individual feels respected and valued. We strive to create an environment free from discrimination and harassment, where all voices are heard, and everyone has the opportunity to thrive.
Our dedication to fostering a diverse, equitable, inclusive, and accessible workplace is central to our mission.
Find out about our company’s life here:
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Fanpage: lifeatinnovature.vn
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