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POSITION: (Senior) Talent Acquisition Specialist

WHO WE ARE:

Innovature BPO is a Vietnamese company with more than 10 years of experience in providing outsourcing solutions to clients worldwide. Our services support from call center, 24/7 bi-lingual customer care services, digital marketing to bookkeeping and data analytics services. We offer full time remote resources who are able to deliver the standard that meet global manpower requirement and utilize our business analytics, SLA and other performance metrics to help our clients boost productivity. Our mission is to enable clients to become high-performance businesses and create long-term partnerships. Our vision is to connect Vietnamese talents to global labor market demands.

In 2021, Innovature BPO was proudly recognized the “HR Asia Award, one of the best places to work for in Asia”. In 2024, Innovature BPO was again proudly recognized as a Great Place to Work, reflecting our commitment to creating a positive and supportive work environment. We have officially earned this certification, with an impressive 92% of our employees agreeing that Innovature BPO is a great place to work, compared to the 59% average at typical companies. This remarkable statistic underscores the unique and positive culture we’ve cultivated. We’re committed to continuously improving our workplace, empowering our employees, and building an even brighter future together. For more information about us, please access https://innovatureinc.com

Overview: Own end-to-end hiring for fast-scaling BPO teams (Customer Support, Finance/Accounting, Digital Operations, Analytics) with two critical focuses:

• Building repeatable pipelines for expat Filipino hires
• Delivering night-shift (US time zone) ramp-ups on tight SLAs. Partner with Business Leaders/OPS to forecast demand, run data-driven sourcing, and elevate employer branding.

WHAT YOU WILL BE DOING:

Hiring Strategy & Stakeholder Management

• Translate quarterly hiring plans into channel mix, budgets, and SLAs; run weekly pipeline reviews with OPS & Hiring Managers.
• Advise on role design, assessment rubrics, interview bar, and compensation ranges to improve offer acceptance rate.

Sourcing & Market Development (VN & PH)

• Build multi-market pipelines: LinkedIn Recruiter, JobStreet/Kalibrr (PH), Facebook/Telegram communities, referrals, headhunting, campus partners.
• Stand up microsourcing for Filipino expats in Vietnam (and remote), including talent mapping, community partnerships, relocation info sessions, and cultural onboarding toolkits.
• Design after-hours outreach/interview windows to engage US-time candidates for night-shift roles.

Selection & Candidate Experience

• Run structured screening, skills/typing tests, role-plays for Customer Support, and case prompts for F&A/Data roles.
• Coordinate panel interviews; enforce rubric-based scoring; drive debriefs and bar-raising decisions.
• Manage fast feedback loops; keep candidates informed; ensure compliance with internal policies.

Offer, Onboarding, & TA Operations

• Lead offer packaging & negotiations; improve acceptance through evidence-based selling (career path, stability, shift premiums).
• Partner with HRBP/People Ops on pre-boarding, onboarding, and first-90-day success metrics; support visa/work-permit coordination for expats (with HR Compliance/3rd parties).
• Maintain ATS hygiene, talent pools, and silver-medalist programs; create reusable pipeline “pods” for repeat roles.

Employer Branding & Events

• Localize brand narratives for VN & PH markets; ship high-quality JD/ads, social content, and referral campaigns.
• Represent Innovature BPO at job fairs and community events; measure ROI and iterate.

Reporting & Continuous Improvement

• Publish weekly dashboards: time-to-hire, pipeline health, pass-through rates, offer-accept, quality-of-hire (90-day), and cost-per-hire.
• Benchmark competitors & labor trends; pilot new channels and assessment methods.

WHAT WE ARE LOOKING FOR:

Must have:

• 3–5+ years in end-to-end Talent Acquisition with high-volume/night-shift exposure.

• Strong business English.

• Comfortable with after-hours interviewing to align with US time zones when ramps require.

• Hands-on with ATS/CRM, LinkedIn Recruiter, and Excel/Google Sheets; able to write compelling JDs/ads and structured rubrics.

• Data-driven and process-oriented; excellent stakeholder management and negotiation skills.

Nice to have: 

• Background in BPO/Contact Center/Shared Services hiring.

• Proven experience sourcing Filipino talent (on-shore Vietnam and/or remote/regional); familiarity with PH job boards/communities.

• Vietnamese proficiency; Tagalog is a plus